Bloomor Refund & Cancellation Policy

Last Updated: 29 September 2026

At Bloomor, we want every order to be delivered with care and meet our customers’ expectations. This Refund & Cancellation Policy explains when an order may be cancelled, replaced or refunded.

Bloomor is operated by BONZER STAFFING SOLUTIONS PRIVATE LIMITED, CIN U74999DL2018PTC336085, and currently provides its gifting services within India.

This policy should be read together with our Terms & Conditions, Privacy Policy and Shipping & Delivery Policy.

1. Order Cancellation

Customers may request cancellation of an order before the product has entered preparation, personalisation, fulfilment or dispatch.

To request cancellation, please contact Bloomor customer support as soon as possible and provide your:

Order number
Registered name
Mobile number or email address
Reason for cancellation

Submitting a cancellation request does not automatically mean the order is cancelled. Our team will confirm whether cancellation is still possible based on the order status.

2. Same-Day and Express Orders

Same-day, express and urgent orders may enter preparation shortly after the order is confirmed.

Because flowers, cakes and other perishable products may be prepared specifically for an order, cancellation may not be possible once preparation has started.

Customers are therefore advised to verify the following carefully before completing payment:

Product
Recipient name
Delivery address
Recipient contact number
Delivery date
Delivery slot
Gift message
Personalisation details

3. Orders That Cannot Normally Be Cancelled

Cancellation may not be available once:

Flowers have been arranged or prepared
A cake has entered preparation
Food products have been prepared
A personalised item has entered production
Printing, engraving or customisation has started
The order has been packed for dispatch
The order has been dispatched
The order is already out for delivery
A product has been specially sourced for the customer

This does not affect any remedies available where a product is defective, damaged, incorrect or otherwise covered by applicable consumer law.

4. Personalised and Customised Products

Personalised products are created specifically according to information submitted by the customer.

These may include:

Photo gifts
Name-personalised gifts
Printed products
Engraved products
Custom cakes
Custom floral arrangements
Personalised hampers
Products containing custom text or messages

Once production has started, personalised or customised products normally cannot be cancelled, returned or exchanged because of a change of mind.

Customers are responsible for checking spelling, photographs, dates, names and other personalisation information before submitting an order.

5. Cancellation by Bloomor

Bloomor may cancel an order where fulfilment is not reasonably possible due to circumstances including:

Product unavailability
Delivery location not being serviceable
Payment verification failure
Incorrect pricing caused by a technical error
Suspected fraudulent transaction
Vendor or fulfilment failure
Unexpected operational disruption
Government restrictions
Force majeure circumstances

If Bloomor cancels a prepaid order and no alternative product or arrangement is accepted by the customer, the amount paid for the cancelled order will be refunded.

6. Refund Eligibility

A refund, replacement or other suitable resolution may be offered when an investigation confirms circumstances such as:

The order was not delivered due to a failure attributable to Bloomor or its fulfilment partner
An incorrect product was delivered
The product arrived materially damaged
A product was materially defective
Significant items were missing from the order
The delivered product was materially different from the confirmed order
Bloomor cancelled a prepaid order
Payment was successfully received but the order could not be fulfilled

Each request will be reviewed based on the nature of the product, supporting evidence and circumstances of the order.

7. Flowers and Floral Arrangements

Flowers are natural and seasonal products. Variations may occur in:

Colour
Size
Shape
Bloom stage
Stem length
Foliage
Arrangement style

Minor variations from website photographs are not normally considered defects.

Where a particular flower or decorative element is unavailable, a comparable substitution may be made while attempting to maintain the overall style and value of the arrangement.

A refund will therefore generally not be provided solely because of reasonable natural or seasonal variations.

8. Cakes and Food Products

Cakes and food products may have minor differences in:

Decoration
Colour
Finishing
Design details
Toppings
Presentation

because they may be prepared individually.

A refund will not ordinarily be issued for minor visual differences that do not materially affect the nature or value of the product.

For incorrect, damaged or materially defective food products, customers should contact us promptly and provide appropriate photographic evidence.

9. Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please contact our customer support team as soon as possible, preferably within 24 hours of delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the complete product
Close-up photographs showing the issue
Photographs of the packaging where relevant

For cakes, flowers and other highly perishable products, prompt reporting is particularly important because their condition can change over time.

After reviewing the claim, Bloomor may offer an appropriate remedy such as:

Replacement
Partial refund
Full refund
Store credit, if accepted by the customer
Another reasonable resolution

depending on the circumstances.

10. Incorrect Product Delivered

If you receive a product different from the product confirmed in your order, contact customer support promptly.

After verification, we may arrange:

Replacement with the correct product; or
An appropriate refund where replacement is not reasonably possible.

Minor substitutions made because of seasonal availability are addressed separately under this policy and our Terms & Conditions.

11. Missing Items

If part of your order is missing, such as:

Chocolates
Balloons
Greeting card
Add-on gift
Additional product
Other paid item

please contact us promptly.

Once verified, we may arrange delivery of the missing item where practical or refund the value attributable to the missing item.

A missing add-on does not automatically make the entire order eligible for a full refund where the main product was correctly delivered.

12. Non-Delivery

If an order is not delivered because of an issue attributable to Bloomor, the seller, fulfilment partner or delivery service, we will investigate the matter.

Where delivery cannot reasonably be completed, an eligible prepaid order may be:

Redelivered;
Replaced; or
Refunded,

depending on the circumstances and product condition.

13. Incorrect Address Provided by Customer

Customers are responsible for providing a complete and accurate delivery address.

A refund may not be available where delivery fails because:

An incorrect address was provided
The address was incomplete
The wrong PIN code was submitted
The recipient's contact number was incorrect
Important delivery information was omitted

Please contact customer support immediately if you notice an error.

We will try to update the details if operationally possible, but changes cannot be guaranteed once preparation or dispatch has started.

14. Recipient Unavailable

Where the recipient is unavailable, our delivery partner may attempt to contact:

The recipient; and/or
The customer who placed the order.

Where appropriate, delivery may also be made to reception, security, concierge personnel or another person authorised to receive the order.

If delivery cannot be completed because the recipient:

Is unavailable
Does not answer calls
Refuses delivery
Provides a different location after dispatch

a refund may not be available for prepared or perishable products.

Redelivery may be possible and may involve an additional delivery charge.

15. Recipient Refuses the Gift

If the recipient refuses to accept the delivery for reasons unrelated to product quality or fulfilment error, the order will generally not qualify for a refund, particularly for flowers, cakes, personalised items and other perishable products.

16. Change of Delivery Address After Dispatch

If the customer or recipient requests a different delivery address after the order has been dispatched, we will try to accommodate the request where reasonably possible.

Additional charges may apply depending on:

New location
Distance
Delivery-partner availability
Product condition

A refund will generally not be issued if delivery cannot be completed because the destination was changed after dispatch.

17. Delivery Delays

We make reasonable efforts to deliver within the selected delivery date or time window.

Delays may occasionally occur due to:

Traffic
Weather
Road closures
Local events
Recipient availability
Building-access restrictions
Vehicle issues
Delivery-partner disruptions
Government restrictions
Events outside reasonable operational control

A minor delay does not automatically qualify an order for a refund.

Where there is a significant delay that materially defeats the purpose of the order and the delay is attributable to our fulfilment process, Bloomor will review the circumstances and determine an appropriate resolution consistent with applicable consumer rights.

18. Delivery Before or After the Requested Time

Where a delivery slot is selected, it represents the intended delivery window unless the product page or checkout expressly provides a guaranteed delivery service.

Exact delivery times may be affected by operational conditions.

Refund requests based solely on minor variations within or around an estimated delivery window will be considered in light of the specific service purchased and circumstances.

19. Customer Changes Their Mind

For flowers, cakes, food products, personalised items and other perishable or specially prepared goods, we generally cannot offer refunds solely because the customer:

Changes their mind
No longer needs the product
Selected the wrong product
Selected the wrong colour or flavour
Entered an incorrect personalisation
Forgot an occasion
Ordered the wrong quantity

Please carefully review your order before making payment.

20. Product Colour and Image Differences

Product photographs on Bloomor are intended to represent the product as accurately as reasonably possible.

However, the actual appearance may vary because of:

Screen settings
Lighting
Handmade preparation
Seasonal availability
Natural product variations
Packaging availability

Reasonable differences do not automatically qualify for a refund.

21. Substitutions

Where a product component is unavailable, we may substitute it with a comparable item while seeking to maintain the overall:

Theme
Style
Colour palette
Quality
Value

If a substitution materially changes the nature of the product and is attributable to our fulfilment process, the matter may be reviewed for an appropriate remedy.

22. Quality Complaints

We take quality complaints seriously.

When raising a complaint, customers should retain the product and original packaging, where reasonably possible, until the complaint has been reviewed.

We may request additional photographs or information required to assess the issue fairly.

Refund or replacement decisions will be based on the condition of the product at the time of delivery and the supporting information provided.

23. Refund Amount

Depending on the issue, the approved refund may be:

Full Refund – where the entire order qualifies; or
Partial Refund – where only part of an otherwise successfully fulfilled order was affected.

Any discount or promotional offer applied to the original order may be considered when calculating the actual refundable amount.

24. Refund Method

Approved refunds will normally be processed to the original payment method used for the order.

This may include:

UPI
Debit card
Credit card
Net banking
Other supported online payment methods

Where refund to the original payment method is not technically possible, customer support may contact you regarding an appropriate alternative.

We will not require customers to accept store credit instead of an otherwise eligible monetary refund unless the customer agrees to that resolution.

25. Refund Processing Time

Once a refund is approved and initiated by Bloomor, it will generally be submitted to the relevant payment provider promptly.

The amount may typically take approximately 5–10 business days to appear in your account, depending on:

Your bank
Card issuer
UPI provider
Payment gateway
Payment method

Bank or payment-provider processing times are outside Bloomor' direct control after the refund has been successfully initiated.

26. Failed Payment or Amount Deducted

If payment has been deducted but an order was not successfully confirmed, contact us with:

Payment reference
Transaction ID
Amount
Date of payment
Registered mobile number or email

In some cases, failed or incomplete transactions may be automatically reversed by the payment provider.

If payment has been successfully received by Bloomor but the order was not generated, we will verify the transaction and process the appropriate order or refund.

27. Duplicate Payment

If you are charged twice for the same valid order, please contact us with the relevant transaction references.

Once a genuine duplicate payment is verified, the duplicate amount will be refunded through the appropriate payment channel.

28. Promotional Orders and Coupons

Where a refund is approved for an order purchased using a coupon, promotional offer or discount, the refund will generally be calculated based on the actual amount paid by the customer.

Promotional discounts themselves are not normally refundable as cash.

Reinstatement of a used promotional code will depend on the specific promotion conditions.

29. Gift Cards and Store Credits

Where Bloomor offers gift cards, wallets or store credits, specific refund conditions displayed with those products or services may apply.

Store credit offered as a complaint resolution will be provided only where appropriate and accepted by the customer.

30. Bulk, Corporate and Event Orders

Bulk orders, corporate gifting, event decoration, custom floral projects or specially sourced products may have separate cancellation and refund conditions.

Where a separate quotation, purchase order, contract or written agreement has been accepted, the cancellation and refund conditions stated in that agreement will apply to that order.

31. Fraudulent Refund Claims

Bloomor reserves the right to investigate refund or replacement claims that appear fraudulent, manipulated or abusive.

We may decline a claim where evidence reasonably demonstrates:

False information
Altered photographs
Repeated misuse
Fraudulent activity
Intentional product damage
Misrepresentation of delivery circumstances

This does not affect genuine consumer complaints or statutory rights.

32. Statutory Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to limit rights or remedies that consumers may have under applicable Indian law.

The Consumer Protection (E-Commerce) Rules, 2020 apply to goods and services sold through digital or electronic networks and require e-commerce entities to provide consumers with clear information concerning matters such as returns, refunds, exchange, delivery and grievance redressal.

33. How to Request a Cancellation, Refund or Replacement

To submit a request, contact Bloomor and provide:

Order number
Customer name
Registered mobile number
Description of the issue
Relevant photographs or evidence, where applicable

Our team will review your request and may contact you for additional information.

34. Contact & Grievance Information

For cancellation, refund, replacement, payment or order-related concerns, please contact:

Bloomor

Operated By: BONZER STAFFING SOLUTIONS PRIVATE LIMITED

CIN: U74999DL2018PTC336085

Registered Office:

B-57 Ground Floor, Paryavaran Complex,

Saidulajab, Neb Sarai,

New Delhi, South Delhi,

Delhi, India – 110030

Customer Care: +91 92660 55782

Email: care@bloomor.in

Grievance Officer: care@bloomor.in

Website: Bloomor.in

Country of Operation: India

Bloomor – Delivering Happiness.

Refund policy